Real stories

We already know that Britain’s banks need to get better, but we would like to hear your opinions and experiences of banking – good and bad – to help us understand what isn’t working, and what is.

Everyone relies on their bank, whether for loans and mortgages or to help us save and invest our money. So the more everyone tells us about what’s going on, the more we can help put things right.

Tell us your story.

Banks are like airlines, they charge for everything

Danielle thinks that banks are like airlines, because everything seems to cost extra. And it seems that we have little choice as all the banks are doing this.

Tell us your story

Really friendly helpful Bank! I bank with First Direct and find all their telephone employees simply marvellous - I have been... 18 Dec 2009	Unauthorized direct debit, bank will not refund me charges I received my Nationwide bank statement on the 26th October showing that 3 attempts had been made... 4 Dec 2009	Poor Basics I am the membership secretary of a group and have members setting up annual Bankers Orders or if... 14 Nov 2009	Calling helps HSBC customer Rachel HSBC were always happy to help Rachel if she called about her overdraft. 11 Oct 2009
Excellent Bank I have been with Barclays since 1967 and never had any problems. I have many DDs but recently... 19 Dec 2009	BACS seems to be a dirty word at Lloyds The treasurer of the Seniors Forum I chair needed to pay a Public Liability Insurance premium.... 14 Nov 2009	The Bank always wins. My wife and I inherited a property with a probated value of £325,000. We were advised not to sell... 14 Nov 2009	Banks should be more understanding Jillian thinks the banks need to show more understanding and just be a bit friendlier. After... 12 Oct 2009
No debt, no mortgage, no problems No problems for Gloria but she thinks that might be a bit different if she went into... 12 Oct 2009	Credit card interest is too high Inka applied for a credit card twice, but both times the rate offered was higher than her... 12 Oct 2009	Complaints are useful for companies Matthew thinks complaints are useful for banks as they can find out what their customers... 12 Oct 2009	Building society gives 14 days grace on overdraft charges Matthew is with a building society, which he says doesn’t charge him unfairly for going... 11 Oct 2009