Real stories

We already know that Britain’s banks need to get better, but we would like to hear your opinions and experiences of banking – good and bad – to help us understand what isn’t working, and what is.

Everyone relies on their bank, whether for loans and mortgages or to help us save and invest our money. So the more everyone tells us about what’s going on, the more we can help put things right.

Tell us your story.

Banks are like airlines, they charge for everything

Danielle thinks that banks are like airlines, because everything seems to cost extra. And it seems that we have little choice as all the banks are doing this.

Tell us your story

My bank delays my complaints Asam doesn’t think much of his bank’s complaints process – they slow it... 12 Oct 2009	No notification on charges Vicky isn’t happy that her bank takes charges from her account automatically each... 12 Oct 2009	Can't catch up with the charges Richard tells us how he’s stuck paying bank charges. Every time his paycheques go in,... 11 Oct 2009	Calling helps HSBC customer Rachel HSBC were always happy to help Rachel if she called about her overdraft. 11 Oct 2009
Building society gives 14 days grace on overdraft charges Matthew is with a building society, which he says doesn’t charge him unfairly for going... 11 Oct 2009	Online Co-op makes banking easy Co-op customer Malcolm has nothing but praise for his bank and their online banking services. 11 Oct 2009	Banks are quick to take your money but slow to give it back Why is the paperwork done so quickly when you’re paying money in, but takes so... 11 Oct 2009	Opening a bank account takes ages these days We spoke to Jeremy just after he’d tried to open a bank account. He was told he might... 11 Oct 2009
Banks are like airlines, they charge for everything Danielle thinks that banks are like airlines, because everything seems to cost extra. And... 11 Oct 2009