Real stories

We already know that Britain’s banks need to get better, but we would like to hear your opinions and experiences of banking – good and bad – to help us understand what isn’t working, and what is.

Everyone relies on their bank, whether for loans and mortgages or to help us save and invest our money. So the more everyone tells us about what’s going on, the more we can help put things right.

Tell us your story.

Banks are like airlines, they charge for everything

Danielle thinks that banks are like airlines, because everything seems to cost extra. And it seems that we have little choice as all the banks are doing this.

Tell us your story

Cash points are handy David was a little bit stumped when we asked him what he liked about banks, but he says his... 12 Oct 2009	More staff for the lunchtime rush We’ve heard this one lots of times before. Danielle would like to see banks put more... 12 Oct 2009	What do banks do OK? Barbara had to think on this a little, but she’s pretty happy with her building... 12 Oct 2009	We want to talk to humans! Press 9 to hear the options again… surely no one like an automated phoneline.... 12 Oct 2009
Mis-selling payment protection seems to be general practice Payment protection insurance on credit cards is sold to cover you if you lose your job or can... 12 Oct 2009	Protection insurance no good for self-employed Being self-employed, Martin had to stop his payment protection insurance when he realised that it... 12 Oct 2009	Credit card interest is too high Inka applied for a credit card twice, but both times the rate offered was higher than her... 12 Oct 2009	Credit cards are too complicated The banks make it difficult to pay off credit cards if you get into debt says Asam. Managing... 12 Oct 2009
Getting overdraft charges back was a long struggle Although Sam had to fight to get her overdraft charges back, she wouldn’t give up and... 12 Oct 2009	My bank didn't cancel the payment I told them to Minty told her bank to cancel the monthly payments for a phone that she had ... 12 Oct 2009	Complaints are useful for companies Matthew thinks complaints are useful for banks as they can find out what their customers... 12 Oct 2009	My cards were sent to the wrong address Just getting new cards turned into a big problem for Jocelyen. The cards were sent to the wrong... 12 Oct 2009