Real stories

We already know that Britain’s banks need to get better, but we would like to hear your opinions and experiences of banking – good and bad – to help us understand what isn’t working, and what is.

Everyone relies on their bank, whether for loans and mortgages or to help us save and invest our money. So the more everyone tells us about what’s going on, the more we can help put things right.

Tell us your story.

Banks are like airlines, they charge for everything

Danielle thinks that banks are like airlines, because everything seems to cost extra. And it seems that we have little choice as all the banks are doing this.

Tell us your story

Why are UK banks so inificient and why do the British accept it? Having just moved back to the UK after living for 25 years in The Netherlands, I am amazed at the... 16 Nov 2009	Customers charged for problems banks cause Because my wife has no income of her own, I pay a fixed sum into her account by monthly standing... 14 Nov 2009	BACS seems to be a dirty word at Lloyds The treasurer of the Seniors Forum I chair needed to pay a Public Liability Insurance premium.... 14 Nov 2009	The Bank always wins. My wife and I inherited a property with a probated value of £325,000. We were advised not to sell... 14 Nov 2009
Poor Basics I am the membership secretary of a group and have members setting up annual Bankers Orders or if... 14 Nov 2009	Just plain bad service I make an appointment with Halifax about a about my ISA, I had been told I could transfer some... 14 Nov 2009	Unreliable online banking with Halifax I bank with Halifax online, and their service is so unreliable it's shocking. At least 50% of... 10 Nov 2009	Small businesses need loans Malcolm runs his own business and says that getting a small loan is tricky these days. If... 12 Oct 2009
We reclaimed on our endowment mortgage Richard was sold an endowment mortgage a few years ago but he managed to reclaim on that.... 12 Oct 2009	Banks should be more understanding Jillian thinks the banks need to show more understanding and just be a bit friendlier. After... 12 Oct 2009	No debt, no mortgage, no problems No problems for Gloria but she thinks that might be a bit different if she went into... 12 Oct 2009	Cash points are handy David was a little bit stumped when we asked him what he liked about banks, but he says his... 12 Oct 2009