Real stories

We already know that Britain’s banks need to get better, but we would like to hear your opinions and experiences of banking – good and bad – to help us understand what isn’t working, and what is.

Everyone relies on their bank, whether for loans and mortgages or to help us save and invest our money. So the more everyone tells us about what’s going on, the more we can help put things right.

Tell us your story.

Banks are like airlines, they charge for everything

Danielle thinks that banks are like airlines, because everything seems to cost extra. And it seems that we have little choice as all the banks are doing this.

Tell us your story

Smile - efficient but less impressive than once were.... I've been with Smile.co.uk for 10 years. Loved them for most of those, but less impressed with... 22 Dec 2009	NatWest Having banked with NatWest for 44 years I have never had cause for complaint (and I worked in... 22 Dec 2009	Savings accounts recommended by Which I was always suprised over the period leading up to the banking crisis that Which consistently... 20 Dec 2009	BarclayCcard BarclayCard I unwittingly used an old Pin number in a shop and the card was refused. I used... 19 Dec 2009
Excellent Bank I have been with Barclays since 1967 and never had any problems. I have many DDs but recently... 19 Dec 2009	We need boring banks I operate 12 bank accounts - many for societies of which I am Treasurer. I have never received... 19 Dec 2009	Satisfaction I have been banking with Natwest since 1984 and have never had any problems.Prior to this account I... 19 Dec 2009	we are here to help? - (ourselves) After many decades of loyalty to Barclays, I asked to borrow less than £1000 for some 6 weeks... 19 Dec 2009
My experience with Natwest Bank I am a customer of Natwest and have been since 1964. I have never had any problems whatsoever,... 19 Dec 2009	Not bad I bank with Nationwide. I'm not too thrilled with their interest rates, as particularly the e... 19 Dec 2009	Newton Abbot Nationwide Nationwide in Newton Abbot offer a first class service. Even though they are a building society... 19 Dec 2009	Useless Banks I recently got married. My wife and I went into Co-op bank branch in Chatham, Kent to open an... 19 Dec 2009