BarclayCard
I unwittingly used an old Pin number in a shop and the card was refused. I used another card to make the purchase. I went to Barclays Bank, Rugby, to get it sorted. The lady who attended to me told me to put in the card again in their ATM. Again it was refused. She told me to try again (the third time) and the card was swallowed. She said that the card would be retrieved the next day and they would phone me when I could claim it. They didn.t phone and they wouldn't answer my call when I phoned them.
I drove 8 miles to the bank and was then told that I had been given the wrong information and that the card could not be retrieved.
When I asked why their call centre could not get a reply from them on the phone they said that there was no one reaponsible for answering the phone and it could not be answered unless one of the counter staf were free. Looking at the queue I realised why no one answered. Thank goodness that I don't bank with Barclays and only have the Barclay card.
Sorry if the message is too long.
Bill Hall
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